FAQs

  • I don’t see any prices?
    That is correct. You can add products to your RFQ (shopping cart) and we will send you a quotation within one working day.
    Excisting or returning customers can login to see gross prices.
    More information

  • The price is € 0,01?
    When you are logged in you can see gross prices.
    If the gross price is € 0,01 it means that the price is on request.
  • Do you have all stock?
    Most of the products including compressors, liquid receivers and spare parts are in stock in our own warehouse in Rotterdam.
    If you are looking for a product which is not in stock we will contact you to discuss a proper solution. Which is either an alternative product or a delivery time. Depending on the products the delivery time can vary from a few days to a few weeks.

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  • What are your payment options?
    If you are happy with our quotation we will send you a pro-forma invoice.
    New customers have to pay in advance via bank transfer, PayPal or credit‑card.
    The payment and delivery terms for existing customers are as already agreed.

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  • Do you ship to my country?
    Our own product REFFLEX flexible hose is shipped to over 35 countries worldwide.
    Thats why we have contracts with the best global forwarders like DHL, FedEx, UPS and TNT to offer low shipping prices worldwide.
    We will always offer you the best price for shipping (or EXW) or the forwarder you prefer.
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  • What about the company behind refrigeration-shop.com?
    Refrigeration-shop.com is a division of Euro-Cold BV. Since 1990 Euro-Cold BV is located at Augsburgstraat 29 in Rotterdam. We are official dealer of brands like GEA-Bock, Castel, Frigomec, Vacon, REFFLEX®, Johnson Controls, Alfa-Laval and more.
    More information

 

  • Can I have a login?
    Login option is for our excisting or returning customers to see gross prices.
    More information

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